Vbet FAQ — answers to all your questions, right here

No. Under vbet's rules, each person may only operate one account. Attempting to open multiple accounts may result in all accounts being closed and balances forfeited. If you have an issue with an existing account, please contact support.

KYC (Know Your Customer) is the identity verification process. To make large withdrawals or keep your account fully active, you need to submit your NID or passport along with a selfie. This keeps your account secure and helps prevent fraud. Verification is usually completed within 24 hours.

Yes, once your KYC verification is complete, you can update your mobile number or email address from Account Settings. A verification code will be sent to your old number or email to confirm the change. For security reasons, the update takes effect within 24 hours.

Yes. If you wish to close your account, contact our support team via live chat or email. Please withdraw any remaining balance before closing. A self-exclusion option is also available under our responsible gaming policy.

vbet supports the most popular payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: Local bank account
• Cryptocurrency: USDT, Bitcoin, Ethereum
• E-wallets: Various local options

Deposits via mobile banking (bKash, Nagad, Rocket) typically arrive within 1–5 minutes. Bank transfers may take 1–2 hours. Crypto deposits take 10–30 minutes depending on blockchain confirmation times. If your deposit hasn't arrived after 30 minutes, contact support with your transaction reference number.

Minimum deposit limits vary by payment method. For mobile banking, the minimum is generally BDT 100. The maximum limit depends on your account verification level and VIP rank. VIP members enjoy higher limits.

Withdrawal requests are typically processed within 15 minutes to 4 hours. Mobile banking is the fastest option. Having KYC verification completed speeds up your first withdrawal. Bank transfers may take a little longer on weekends or public holidays.

vbet does not charge any deposit fees. However, your payment provider (such as bKash or your bank) may apply their own transaction fees. Withdrawals are generally free, though a small fee may apply for multiple withdrawals beyond the daily limit.

New members receive a welcome bonus on their first deposit. You may also get free spins or a freebet shortly after registering. Bonus amounts and terms change from time to time, so check the promo page for the latest details.

Wagering requirement means you must place a specified amount in bets before withdrawing bonus funds. For example, a 30x wagering requirement on a BDT 100 bonus means you need to wager BDT 3,000 before you can withdraw. Terms vary for each bonus, so read the conditions carefully before claiming.

Promo codes are available on vbet's official social media pages, newsletters, and special events. To use a code, enter it in the designated box at the time of deposit. It's best to avoid unofficial codes from third-party sites.

vbet regularly offers weekly or monthly cashback. A percentage of your net losses over a set period is automatically credited back to your account. VIP members receive higher cashback rates. Cashback is typically added to your account every Monday.

vbet has a massive game library:

• Fish Game: A wide variety of exciting fishing games
• Slots: Thousands of classic and video slots
• Live Casino: Blackjack, roulette, and baccarat with real dealers
• Sports Betting: cricket, football, tennis, and 30+ more sports
• e-Sports: CSGO, Dota 2, LOL Betting

vbet's servers automatically save your game progress. If you get disconnected, simply log back in and the game will resume from where you left off. In Live Casino games, the dealer settles bets according to the applicable rules. If you experience any issues, contact support within 24 hours.

Get the best odds on cricket — Bangladesh's favorite — covering IPL, BPL, Test matches, and T20 World Cup. You can also bet on football (Premier League, La Liga, Champions League), tennis, basketball, volleyball, table tennis, and 30+ other sports.