Vbet's Privacy Policy — Our commitment to keeping your data safe

1 Introduction

Vbet (vbet.bz) is a trusted online gaming and betting platform in Bangladesh. We believe that every member's personal data belongs to them — and protecting it is entirely our responsibility. This Privacy Policy ("Policy") explains what information vbet collects, why we collect it, where it is stored, and how your privacy is kept safe.

This Policy applies to vbet's website, mobile application, and all digital services. We follow international data protection standards and review and update this policy on a regular basis.

If you have any questions about our Privacy Policy, feel free to reach out to our support team directly. We're always here to help.

2 What Data We Collect

Vbet only collects information that is necessary to deliver services, ensure security, and meet legal obligations. We gather data from two main sources:

Information you provide directly:

• Full name, date of birth, and gender
• Email Address & Mobile Number
• Residential address and postcode
• National ID or passport details (for KYC verification)
• Payment details (account number — full card numbers are never stored)

Information Collected Automatically:

• IP Address & Device Type
• Browser Type & Operating System
• Time spent on the platform and which pages you visited
• Gaming & Betting Activity History
• Cookies & Session Data

3 How Your Data Is Used

Vbet uses collected data for the specific purposes listed below. Your information is never used for unrelated or unauthorized purposes:

• Service Delivery: Managing accounts, processing deposits and withdrawals, and delivering gaming services.
• Identity Verification: Preventing fraud and money laundering through KYC.
• Security: Detecting unauthorized account access and suspicious activity.
• Customer Support: To resolve your issues and answer your questions.
• Responsible Gaming: Monitoring your gaming behavior and issuing alerts when necessary.
• Legal Obligations: Submitting required information to regulatory authorities.
• Service Improvement: Analyzing user experience to improve the platform.
• Promotional Communications: Offers and updates are sent only with your consent.

4 Who Your Data Is Shared With

Vbet never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances:

• Payment Processor: To process transactions via bKash, Nagad, Rocket, and bank payment gateways.
• KYC Provider: Trusted third-party partners are used to assist with identity verification.
• Game Provider: During gameplay, certain technical data may be shared with the relevant game provider.
• Legal Authorities: Data is disclosed in response to a court order or a valid request from a regulatory authority.
• Security Partners: We work with specialist partners to prevent fraud and cyber attacks.

5 Cookie Policy

Vbet uses cookies to keep its website and app running smoothly. A cookie is a small file stored in your browser or on your device. The types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. Without these, the platform cannot function properly.
• Functional Cookies: Remembering your preferences (language, layout) so you don't have to reconfigure them each time.
• Analytics Cookies: To understand which features are used most — based entirely on anonymous data.
• Security Cookies: To detect fraud and bot activity.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

6 Data Security Measures

Vbet follows the highest industry standards to protect your data. Our security measures include:

• 256-bit SSL/TLS Encryption: Industry-grade encryption is applied to all data transmissions.
• Firewall Protection: Multi-layered firewalls are used to block unauthorized access to our servers.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Regular Security Audits: Regular penetration testing conducted by external specialists.
• Data Backup: Regular encrypted backups are maintained to eliminate the risk of data loss.
• Access Control: Only authorized personnel may access your information, and only when required for specific job functions.

7 How Long Your Data Is Retained

Vbet does not retain data beyond what is necessary. General policy:

• All data is retained for as long as the account remains active.
• After account closure, certain data may be retained for up to 5 years to meet legal and regulatory obligations.
• Under Anti-Money Laundering (AML) regulations, retaining transaction records for up to 7 years is a legal requirement.
• Analytical data may be stored anonymously.
• Once the retention period has passed, your data is deleted fully and securely.

8 Your Rights

As a vbet member, you have important rights regarding your personal data. We are always here to help you exercise those rights.

9 Minor Protection

Vbet strictly prohibits anyone under the age of 18 from creating an account or using our services. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• Age is verified through the KYC process.
• If we become aware that any minor's data has been collected by mistake, it will be deleted without delay.
• If a parent or guardian believes their child has created an account, please contact our support team immediately.

10 International Data Transfers

Vbet operates on internationally standard technology infrastructure, which means your data may in some cases be stored or processed on servers located outside Bangladesh.

• All international transfers are carried out in compliance with international data protection standards.
• Before transferring data to third countries, we ensure adequate safeguards are in place.
• Our cloud service providers hold internationally recognized security certifications.
• Details about data hosting are available through our support team.

11 Privacy Policy Updates

Vbet may update this Privacy Policy from time to time to reflect changes in technology, law, or our services.

• Members will be notified by email in advance of any significant changes.
• The "Last Updated" date will always be displayed on the website.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree with the changes, you may request to close your account.

12 Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please contact our dedicated privacy team:

• Email: [email protected]
• Live Chat: Chat with us directly from any page on the platform.
• Response Time: Typically within 24–48 hours.